Twilight Sequin Festival Abaya

📦 Shipping Policy Summary

• Processing Time: 2–3 business days (not included in delivery time).
  
• Shipping Fees:
  
  UK & Tier-1 Countries: £2.99 | Delivery: 5–10 (UK) / 7–14 business days (Tier-1)
  
  Tier-2 Countries: £3.99 | Delivery: 7–15 business days
  
  International: £4.99 | Delivery: 7–25 business days (varies by location)
  
• Tracking: Provided via email after order processing.
  
• Note: Delays may occur due to customs or external factors.
  

🔄 Returns & Exchanges Summary

• Eligibility: Within 30 days of delivery, for damaged, defective, or incorrect items only.
  
• How to Return:
  
  Contact support@abayavida.com within 5 days of receiving your order.
  
  Include order number, images, and reason.
  
• Condition: Items must be unused, in original condition, with tags.
  
• Return Shipping:
  
  Free if item is damaged/defective or wrong.
  
  Not accepted for correct items simply no longer wanted (please check size chart).

Shipping Policy

Shipping Fees:

At AbayaVida, we offer flat shipping charges on all orders according to location. We want to make shopping with us as easy and convenient as possible.

Shipping Charges & Time:

• UK and Tier-1 Countries: We offer flat £2.99 shipping charges, with delivery times ranging from 5 to 10 business days to UK and 7-14 business days to other tier 1 countries.

• Tier 2 Countries: We offer flat £3.99 shipping charges, with delivery times ranging from 7 to 15 business days.

• International Shipping: We offer flat £4.99 shipping charges, with different delivery times. (Estimated 7-25 business days depends on your country, but may be increase on some circumstances).

Shipping Process:

• Orders Processing time is 2-3 business days (processing time  is not included in the shipping time).

• Once your order is processed, you will receive an email with tracking information to monitor your shipment.

• We are not responsible for delays caused by external factors like customs processing or delivery issues outside of our control.

🌸 Care Guide for Your Abaya & Hijabs

To keep your Abaya and Hijabs looking beautiful and lasting longer, please follow these simple care instructions:

Washing:

• Hand wash in cold or lukewarm water using a mild detergent.
  
• Avoid using bleach or harsh chemicals.
  
• If machine washing is necessary, use a delicate cycle and place the garment in a laundry bag.
  

Drying:

• Gently squeeze out excess water — do not wring.
  
• Air dry flat or hang in a shaded area away from direct sunlight to prevent fading.
  
• Avoid using a tumble dryer.
  

Ironing:

• Iron on a low to medium heat setting.
  
• Use a pressing cloth to protect delicate fabrics.
  
• Avoid direct contact with embroidery or embellishments.
  

Storage:

• Store in a cool, dry place.
  
• Hang or fold carefully to prevent wrinkles and creases.
  
• Avoid hanging near rough surfaces that can snag the fabric.

✅ Our 30-Day Guarantee

At AbayaVida, we stand by the quality of our products and want you to shop with confidence. That’s why we offer a 30-Day Guarantee on all purchases.

If your item is damaged, defective, or not as described, we’ll make it right — with a free replacement or a full refund.

You're covered if:

• Your item arrives damaged or faulty
• You receive the wrong item or size
• There’s a manufacturing defect
  

Simply contact our support team within 5 days of receiving your order at support@abayavida.com with your order number and product photos. We’ll guide you through the process quickly and hassle-free.

🛡️ Your satisfaction is our priority. Shop risk-free with AbayaVida.