📦 Shipping Policy Summary

• Processing Time: 2–3 business days (not included in delivery time).
  
• Shipping Fees:
  
  Tier-1 Countries: Free | Delivery: 5-12 business days
  
  Tier-2 Countries: £6.99 | Delivery: 10-20 business days (varies by location)
  
  Tier-3 Countries: £12.99 | Delivery: 14–28 business days (varies by location)
  
• Tracking: Provided via email after order processing.
  
• Note: Delays may occur due to customs or external factors.
  

🔄 Returns & Exchanges Summary

• Eligibility: Within 30 days of delivery, for damaged, defective, or incorrect items only.
  
• How to Return:
  
  Contact support@abayavida.com within 5 days of receiving your order.
  
  Include order number, images, and reason.
  
• Condition: Items must be unused, in original condition, with tags.
  
• Return Shipping:
  
  Free if item is damaged/defective or wrong.
  
  Not accepted for correct items simply no longer wanted (please check size chart).

Shipping Policy

At AbayaVida, we offer flat shipping rates based on destination to keep shipping clear, transparent, and hassle-free.

Shipping Fees & Delivery Time

Delivery times mentioned below do not include order processing time.

🟢 Tier 1 Countries — Free Shipping

• Shipping Fee: Free

• Delivery Time: 5–12 business days

Tier 1 Countries: United Kingdom, United States, Canada, Australia, New Zealand, Germany, France, Italy, Spain, Netherlands, Belgium, Switzerland, Austria, Sweden, Norway, Denmark, Finland, Ireland, Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Hong Kong, Taiwan.

🟡 Tier 2 Countries

• Shipping Fee: £6.99

• Delivery Time: 10–20 business days

Tier 2 Countries: Poland, Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Estonia, Latvia, Lithuania, Greece, Portugal, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Israel, India, Indonesia, Philippines.

🟠 Tier 3 Countries

• Shipping Fee: £12.99

• Delivery Time: 14–28 business days

Tier 3 Countries: Romania, Bulgaria, Cyprus, Malta, Ukraine, Kazakhstan, Mexico, Colombia, Panama, Costa Rica, South Africa, Morocco, Iceland.

Order Processing Time

Orders are processed within 2–3 business days.
Processing time is not included in the delivery time shown above.
Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

Important Shipping Information

We currently ship only to the countries listed above. Orders from countries outside Tier 1, Tier 2, and Tier 3 are not accepted. Delivery times are estimates and may vary due to customs clearance, local courier delays, holidays, or peak seasons. AbayaVida is not responsible for delays caused by customs authorities or third-party delivery services.

Tracking & Support

Tracking information will be provided once your order has shipped. If you are unsure whether we deliver to your country, please review the country lists above or contact us before placing your order.

Agreement

By placing an order with AbayaVida, you agree to the shipping terms and timelines stated above.

🌸 Care Guide for Your Abaya & Hijabs

To keep your Abaya and Hijabs looking beautiful and lasting longer, please follow these simple care instructions:

Washing:

• Hand wash in cold or lukewarm water using a mild detergent.
  
• Avoid using bleach or harsh chemicals.
  
• If machine washing is necessary, use a delicate cycle and place the garment in a laundry bag.
  

Drying:

• Gently squeeze out excess water — do not wring.
  
• Air dry flat or hang in a shaded area away from direct sunlight to prevent fading.
  
• Avoid using a tumble dryer.
  

Ironing:

• Iron on a low to medium heat setting.
  
• Use a pressing cloth to protect delicate fabrics.
  
• Avoid direct contact with embroidery or embellishments.
  

Storage:

• Store in a cool, dry place.
  
• Hang or fold carefully to prevent wrinkles and creases.
  
• Avoid hanging near rough surfaces that can snag the fabric.

✅ Our 30-Day Guarantee

At AbayaVida, we stand by the quality of our products and want you to shop with confidence. That’s why we offer a 30-Day Guarantee on all purchases.

If your item is damaged, defective, or not as described, we’ll make it right — with a free replacement or a full refund.

You're covered if:

• Your item arrives damaged or faulty
• You receive the wrong item or size
• There’s a manufacturing defect
  

Simply contact our support team within 5 days of receiving your order at support@abayavida.com with your order number and product photos. We’ll guide you through the process quickly and hassle-free.

🛡️ Your satisfaction is our priority. Shop risk-free with AbayaVida.